Questions this page usually raises
- Do we need a separate installation for each event?
- No. One deployment holds as many events as you need. Each event is its own workspace with its own team, templates and settings, and the separation between them is enforced in the data layer by a Prisma client extension rather than by the interface hiding things.
- Can each event have its own web domain?
- No, and it is worth being precise about this. Each event gets its own web address, derived from its short name and checked for availability when you set it up, and its own sender identity for email: the name it sends under, the from-address and the reply-to. The domain itself belongs to the deployment.
- Does WhatsApp still work if we host Conclave ourselves?
- Yes, through Meta using the templates approved for your sender. That leg of the path belongs to Meta and cannot be moved into your datacentre. Everything else can, and email can be delivered by a relay you run.
- What happens at check-in if the venue network drops?
- Scans are held on the device and synced when the connection returns, so the queue keeps moving. Check-in runs in a browser on any phone or tablet, so a volunteer arriving with an unexpected device is still a working scanner.
- Who inside our organisation can see participants’ contact details?
- Access is granted per event, by role: check-in operator, registration manager, viewer, event admin. Roles without the PII permission see registrations with the contact details masked, so a volunteer on the door does not get the delegate list.
- Can we get our data out again?
- Yes. The registration list exports, reports export, and if you are hosting it the database is yours — a dump needs nobody’s permission and no ticket.
Still unanswered? Write to us or open the demo and look at the thing itself.